by Becky Huebner, Nebraska Home Sales Realtor
My kindergarten teacher taught us to say “please, thank you and you’re welcome are the nicest words I know, say them once, say them twice, you will like to talk that way.” She may have been surprised to know her advice would serve me well me in my real estate career a lifetime down the road.
- My very reasonable seller tried hard to accommodate a buyer’s requests. The buyer was more of the draw a line in the sand must win mold. We made it work, but when the buyer circled back around later to ask a favor of the sellers, you can guess what the response was. Hint, had the buyer played nicely the answer would have been yes.
- It was a toss-up between multiple offers, the realtor called to fill in some gaps not fully explained in writing. She was politely persistent, her reputation preceded her, and her buyer got the house.
- It was a low dollar but difficult transaction. There were plenty of reason for tempers to flare and the deal to fall apart. But the other agent and I had gotten to know each other in our work together over the years and now call each other friend. We talked, nicely and professionally, both clients were well served, and we closed on time. We had opposite interests, but we both won.
Our job is to serve our clients and help them do what they want to do. Contrary to popular opinion, it seems to me that courtesy tends to accomplish more than an anger. I don’t know about you but I am not persuaded by those who yell the loudest (social and traditional media take note). In fact, it tends to make want to dig my heels into whatever platform I am already standing on, real estate or otherwise.
On the other hand, courtesy and professional reputation may help an offer rise to the top, or help two realtors whose personal positions may be farther apart than our real estate ones keep a transaction on track. When we are courteous and professional, clients’ thanks ensue. You are welcome, and thank you Miss Duren.